That My Job Easier.
When I started handling claim in 1965 when I went on the road to handle claims we had to call in several times per day and we spent a lot of time looking for pay phones.
Digital voice Recorders
We started out with hand written statements, went to tape recorders and finally digital voice recorders. Instead of mailing the statements thorough USPS we can email them.
Used to spend a lot of time looking at paper maps.
Now just watch and listen to the Garmin or Google Maps.
Spent a lot of time looking for paper files in the office, now they are always at you finger tips. This leads to electronic remote supervision which reduces cost. A supervisor in Chicago can review your files just as fast as a local supervisor.
No more having the negatives developed.
Photos can be transmitted from the accident scene to the client where ever the client happens to be.
Police Report Kiosks
Don’t have to drive to the police department to get a copy of the PR, just down load it from PC.
I have never used one for work but some adjusters are using them to inspect tall roofs and storm damage areas.
Electronic Court Records
No need to go to the court house to do a back ground search. Just look up the subject electronically and down load.
The down side is that this has reduced the demand for independent adjusters along with other adverse developments in the claims business. The office I worked out of had 55 employees at one time.
Now they have two working out of their home.
The company has more employees company wide than when I retired because they went global.